About this policy
This Privacy Policy explains how IMED PLUS FIT-OUTS PTY LTD (ABN 59 634 544 700), trading as Doctors&Co Fitouts (we, us, our), collects, holds, uses and discloses personal information. We are a healthcare construction business based in Bankstown, New South Wales, delivering fitouts and refurbishments across New South Wales, Victoria and Queensland.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Where health information is collected in New South Wales, we also apply the Health Privacy Principles in the Health Records and Information Privacy Act 2002 (NSW).
By using this website, contacting us or engaging us, you acknowledge that your personal information will be handled as described here.
The information we collect
We only collect personal information that is reasonably necessary for our business. Depending on how you deal with us, this may include:
- Contact details — your name, role, practice or business name, email address, phone number and postal address.
- Enquiry and project details — the site or tenancy address, floor plans, the scope you need, timeframes, budget ranges and any other information you choose to send us.
- Contract and account records — contracts, variations, invoices, payment records, correspondence and site photographs taken during and after construction.
- Supplier and subcontractor information — ABN, licence and insurance details, WHS and induction records, and the contact details of your staff on our sites.
- Site attendance records — names, sign-in times and induction records for people who attend our construction sites, kept for work health and safety purposes.
- Job applications — resumes, qualifications, licences, referee details and interview notes.
- Newsletter subscriptions — your email address, if you ask to receive our updates.
We do not collect sensitive information about you (such as racial or ethnic origin, political opinions, religious beliefs or criminal record) unless you consent and it is reasonably necessary, or the law requires or authorises it.
Health information and working in live clinics
We build and refurbish medical, dental, imaging, pathology and allied health premises, often while a practice keeps trading. We do not ask for, and do not need, information about patients.
Our people and subcontractors are instructed not to access, copy or record patient records, screens, documents or conversations they may encounter on site. Where practicable, we photograph completed clinics outside patient hours and without patients in frame.
If health information about any person is collected incidentally, we will not use or disclose it, will keep it secure, and will destroy or de-identify it as soon as practicable, consistent with the Health Privacy Principles in the Health Records and Information Privacy Act 2002 (NSW) and the APPs.
How we collect it
We collect personal information directly from you wherever we can — when you email or call us, use the enquiry form on this website, meet us, attend one of our sites or work with us on a project.
We may also collect it from people acting for you or involved in your project, such as your practice manager, landlord, leasing agent, architect, building certifier, consultants and suppliers, and from public sources such as the Australian Business Register and licence and insurance registers.
If we receive personal information we did not ask for, we will decide whether we could have collected it lawfully. If not, we will destroy or de-identify it where it is lawful and reasonable to do so.
How we use it
We use personal information to:
- respond to your enquiry and arrange consultations and site inspections;
- prepare proposals, room schedules, cost estimates and quotations;
- deliver, manage and document projects, including approvals with councils, building certifiers and health regulators;
- meet our work health and safety, insurance, licensing, tax and record-keeping obligations;
- engage and pay subcontractors and suppliers;
- manage accounts, resolve disputes and enforce our agreements;
- assess job applications;
- send you our newsletter, if you have asked to receive it; and
- improve our services and this website.
We do not sell, rent or trade personal information.
Who we share it with
We disclose personal information only for the purposes above, or where you consent or the law requires or permits it. Recipients may include:
- subcontractors, consultants, engineers, designers and suppliers working on your project;
- building certifiers, councils, and state and federal regulators (for example, NSW Health for licensed facilities);
- your landlord, building manager or leasing agent, where needed to deliver the works;
- our insurers, lawyers, accountants and other professional advisers;
- providers of our email, file storage, accounting and other IT services;
- our related business, Doctors&Co, where you have asked us to share information or a project involves both businesses; and
- courts, tribunals, law enforcement and government agencies where required or authorised by law.
We require the people we share information with to handle it only for the purpose it was provided.
Overseas disclosure
Some of the service providers we use may store or process information outside Australia. In particular, this website loads fonts from Google and the Contact page embeds a Google Map, which are served from Google infrastructure that may be located overseas, including in the United States. Our email and cloud storage providers may also store data in other countries.
Where we disclose personal information overseas, we take reasonable steps in line with APP 8 to make sure the recipient handles it consistently with the Australian Privacy Principles.
This website, cookies and the enquiry form
Analytics and advertising. At the date of this policy, this website does not use analytics, advertising or tracking cookies of its own. If that changes, we will update this policy before those tools are switched on.
Fonts. Pages load the Poppins typeface from Google Fonts. To deliver the font, your browser sends a request to Google that includes your IP address.
Map. The Contact page embeds a Google Map. Google may set cookies and collect usage information when the map loads, under Google’s own privacy policy.
Enquiry and newsletter forms. These forms do not store your details on this website. When you submit them, your own email program opens a message addressed to us containing the details you entered. We receive that information only if you choose to send the email.
Newsletter and marketing emails
We only send marketing emails, including our newsletter, to people who have asked to receive them, in line with the Spam Act 2003 (Cth). Every message identifies us and tells you how to unsubscribe. You can unsubscribe at any time by replying “unsubscribe” or emailing us, and we will action your request within five business days.
Security and how long we keep it
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. These include access controls on our systems, password protection and multi-factor authentication where available, and restricting access to people who need it for their work.
We keep personal information only for as long as we need it for the purposes above and to meet our legal obligations. Construction project records may be kept for up to ten years after completion, reflecting the period during which building claims can be brought in New South Wales, and tax records for at least five years. When information is no longer needed, we securely destroy or de-identify it.
Data breaches
If we become aware of a data breach involving personal information we hold, we will act promptly to contain and assess it. Where a breach is likely to result in serious harm, we will notify the affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme in Part IIIC of the Privacy Act 1988 (Cth).
Accessing and correcting your information
You can ask for access to the personal information we hold about you, or ask us to correct it, by emailing our Privacy Officer at omar@doctorsandcofitouts.com.au. We will respond within 30 days. We do not charge for making a request, but we may charge a reasonable fee to cover the cost of providing access in some cases, and will tell you before we do.
We may refuse access or correction in limited circumstances allowed by the Australian Privacy Principles. If we do, we will explain why in writing and tell you how to complain.
You may make a general enquiry without identifying yourself, or using a pseudonym. We will need your name and contact details to provide a proposal, quote or contract.
Complaints
If you believe we have mishandled your personal information, please contact our Privacy Officer first at omar@doctorsandcofitouts.com.au. We will acknowledge your complaint within seven days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner at oaic.gov.au. For complaints about health information collected in New South Wales, you may also contact the Information and Privacy Commission NSW at ipc.nsw.gov.au.
Changes to this policy
We may update this policy from time to time. The current version is always published on this page, with the date it was last updated. This policy was last updated on 12 November 2026.
Contact us
Privacy Officer, Doctors&Co Fitouts
IMED PLUS FIT-OUTS PTY LTD · ABN 59 634 544 700
Level 8, Flinders Building, 25 Restwell Street, Bankstown NSW 2200
omar@doctorsandcofitouts.com.au